Support & Learning

Contact Us

Because we understand that the true value of software is in the implementation and support rather than in the purchase price, subscribers to RIB's products enjoy free, unlimited technical support—the best in the A/E/C industry.

Telephone Support

RIB maintains a telephone hotline staffed by personnel familiar with our products. Hotline hours are Monday through Friday, 8:30 a.m. to 8 p.m. Eastern Time. Call (800) 266-7732.

E-mail Support

We also have a support messaging system that allows us to respond to your after-hours support needs. Click support.usa@rib-software.com to send a detailed message regarding the issue you are experiencing. You will generally receive a response within 1 business day.

Remote Support

RIB also provides remote assistance for complex issues not easily handled by telephone or email support. 

Testimonials

I have said this before: (RIB) has some of the best technical support I have ever used.

I am very impressed with your company’s tech support.

I have learned a lot from Tech Support. They are very helpful and “dumb it down” for me. Shortcuts, fixes plus concise explanations about what SpecLink can and cannot do as well as being very receptive to suggested improvements.

SpecLink-E Essentials On Demand

The SpecLink-E Essentials On Demand webinar is a recording of a past live event edited for on-demand access. This 1 hour session is useful for those needed a refresher of the tools of SpecLink-E. 

Click here to register for the SpecLink-E Essentials On Demand webinar.